Shipping Policy
-
We offer reliable shipping services to deliver your fresh seafood order right to your doorstep.
-
We strive to process and dispatch orders as quickly as possible. Please allow 1-2 business days for order processing.
-
We maintain a consistent temperature of -4 degrees Celsius throughout the delivery process to ensure the freshness of your seafood.
-
We currently offer shipping within [specify your shipping area or regions.
-
Shipping charges may apply and will be calculated based on your location and order size.
Return Policy
-
At Fisheria, we prioritize customer satisfaction. If you have any concerns or issues with your order, please contact our customer service team within 24 hours of delivery
-
To be eligible for a return, the seafood must be in its original packaging and in the same condition as when it was delivered.
-
We may request supporting documentation or photographs to assess the issue and provide a suitable solution.
-
Refunds or replacements will be considered on a case-by-case basis, taking into account the nature of the issue and our quality assurance standards.
-
Please note that due to the perishable nature of our products, returns or refunds may not be applicable in certain situations. However, we are committed to resolving any legitimate concerns to ensure your satisfaction.
Damaged or Incorrect Orders
-
In the rare event that your order arrives damaged or if there is an error with the items received, please contact us immediately.
-
We may request photographic evidence or other supporting documentation to assess the situation.
-
We will work with you to provide an appropriate solution, which may include a refund, replacement, or credit towards a future order.
-
Note:
- It is important to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or issues arising from incorrect or incomplete address information.
- We are not responsible for delays caused by unforeseen circumstances such as extreme weather conditions or other events beyond our control. -
If you have any further questions or require clarification regarding our shipping and return policy, please feel free to contact our customer service team. We are here to assist you and provide a seamless and satisfactory experience with Fisheria.